General conditions

Article 1: General information
The general terms & conditions (hereafter “general terms & conditions”) are applicable to the “request for reservation” as mentioned above. The customer declares his explicit approval of the general terms & conditions as mentioned below.


Article 2: Prices
All prices are net prices in EURO including VAT and city tax.


Article 3: Payment conditions
A payment gateway is operational on this website. Therefore any credit card details supplied will be charged instantly, should the transaction be successful the reservation will be confirmed and the deposit posted onto your reservation. The following credit cards are accepted: VISA, Mastercard and American Express. Comments and queries with regard to payments should be emailed with full detail to info@sleepingaround.eu with the booking number.

Article 4: Confirmation
The “request for reservation” doesn’t implicit a final reservation. The reservation can only be seen as final as soon as the customer receives the “confirmation of reservation” (either via mail or letter) of Sleeping Around BVBA (hereafter “Sleeping Around”) including the necessary reservation information.

Sleeping Around is not responsible for a possible double booking. If this is the case, Sleeping Around will, in dialogue with the customer, look for a ‘reasonable’ solution for both parties. The customer has in this case no right for compensation.

Article 5: Check-in, check-out
You can check-in from 4pm till midnight. Check-out needs to happen before 11am. If the customer checks out late, Sleeping Around has the right to charge 1 extra night, according to the rates at that moment.

Article 6: Cancellation reservation
A reservation can be cancelled up to 48hrs before arrival without any charges, taking into account an arrival at 4pm. For late cancellation or no show we will charge 100% of the cost. If a customer made a reservation for a package, the total cost of this package will be charged.

Article 7: Privacy and protection of personal information
The responsible for the personal information that is gathered occasionally on the site www.sleepingaround.eu is Sleeping Around BVBA. Her registered office is located at Franckenstraat 3, 2000 Antwerp, Belgium. The corporation is registered on the number BE0848.921.135. Sleeping Around can be contacted on the following email address: info@sleepingaround.eu. The processing of your personal information by Sleeping Around is totally in line with the law on the Privacy Protection in relation to the Processing of Personal Data, e.g. the law of December 8, 1992, as modified by the law of December 11, 1998 and its implementation order; Royal Decree of 13 February 2001. The customer has in general the right to costless object to the usage of personal information for direct marketing purposes. The personal information provided by the customer can be passed to the police. Article 144 of the law of March 1, 2007 containing different conditions (B.S. March 14, 2007) obliges the accommodation provider, if he is requested, to provide the registered data to the police so that control of this is possible. The customer had to right to consult his personal information, control it, correct it and perhaps also to remove incorrect, incomplete or irrelevant information. Every request in this order can be addressed to info@sleepingaround.eu.

Article 8: Pets
Pets are not allowed in our hotel.


Article 9: Aqua Sauna
We kindly ask you to use the sauna properly. 


Article 10: Complaints
Complaints relating to failure to execute or poor execution of hotel services must, under penalty of foreclosure, be made known to Sleeping Around in writing on info@sleepingaround.eu. 


Article 11: Applicable law
The general terms & conditions are subjected to the Belgian law. Exclusively the courts of Antwerp are authorized for possible conflicts.

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